Their professional image reflects the airlines’ service image. Passengers’ opinion of an airline is based on their words, behaviors and service standard.Cabin attendants should possess essential qualifications for their work, as well as the rigid physical requirements such as height and vision. The quality of cabin service is judged on the friendliness, courtesy and appearance of the cabin attendants.First, cabin attendants should enjoy their work. They are doing an exciting and challenging job. They should be friendly and helpful to passengers. They must keep smiling during their work, for a smile is a good way to help passengers relax. They must also provide courteous and efficient service to the passengers. Second, a warm concern for the passengers isa necessary qualification for passenger service work. Dignity, warmth and a sincere liking for the passengers are the best qualities.(1) (单选题)1. How do passengers get their opinions of the airlines?A.Cabin attendants’ speech.B.Cabin attendants’ behaviorC. Cabin attendants’ service standardD. All of the above(2) (单选题)The excellent quality of cabin service is NOT judged on ____.A.the request of the passengersB.the friendliness of the cabin attendantsC. the courtesy of the cabin attendantsD.the height and vision of the cabin attendants(3) (单选题)Why should cabin attendants keep smiling during their work?A.Because they like smiling.B.ecause the smile is a good way to help passengers relax.C.Because the passengers ask them to smile.D. Because it can make their faces thinner when smiling.(4) (单选题) The phrase “a necessary qualification for passenger service work” in paragraph 3 means ____A.rigid physical requirementsB. a courteous and efficient service to the passengersC.. a warm concern for the passengersD.good professional image(5) (单选题)According to this passage, we can know that the cabin attendants’ work is NOT ____

Cabin ServiceCabin attendants make face-to-face contact with passengers. Their professional image reflects the airlines’ service image. Passengers’ opinion of an airline is based on their words, behaviors and service standard.Cabin attendants should possess essential qualifications for their work, as well as the rigid physical requirements such as height and vision. The quality of cabin service is judged on the friendliness, courtesy and appearance of the cabin attendants.First, cabin attendants should enjoy their work. They are doing an exciting and challenging job. They should be friendly and helpful to passengers. They must keep smiling during their work, for a smile is a good way to help passengers relax. They must also provide courteous and efficient service to the passengers. Second, a warm concern for the passengers isa necessary qualification for passenger service work. Dignity, warmth and a sincere liking for the passengers are the best qualities.(1) (单选题)1. How do passengers get their opinions of the airlines?A.Cabin attendants’ speech.B.Cabin attendants’ behaviorC. Cabin attendants’ service standardD. All of the above(2) (单选题)The excellent quality of cabin service is NOT judged on ____.A.the request of the passengersB.the friendliness of the cabin attendantsC. the courtesy of the cabin attendantsD.the height and vision of the cabin attendants(3) (单选题)Why should cabin attendants keep smiling during their work?A.Because they like smiling.B.ecause the smile is a good way to help passengers relax.C.Because the passengers ask them to smile.D. Because it can make their faces thinner when smiling.(4) (单选题) The phrase “a necessary qualification for passenger service work” in paragraph 3 means ____A.rigid physical requirementsB. a courteous and efficient service to the passengersC.. a warm concern for the passengersD.good professional image(5) (单选题)According to this passage, we can know that the cabin attendants’ work is NOT ____A. easyB.necessaryC.challengingD.demandingA. Wenchang ChickenB. Morning TeaC. Dongshan LambD. Hele Crab

• A. By all means
• B. No way
• C. My pleasure
• D. In no case