So why not take it a step further and visit some of them Ideally, you want to do this in person, so you may need to offer your customers something for their time. They may be pleased that you take their opinion seriously, and they may also enjoy getting a chance to help influence your products or services. If your customers are in different places, you could make such visits part of your business travel to get a wider range of responses. One expert recommends that you make your customers feel comfortable during the visits. You’re not trying to sell anything through these meetings, so plan to spend 80 percent of your time listening. Don’t try to lead your customer to give responses that you really want to bear. Instead, ask questions that focus on the customer’s experience, such as whether they got what they were hoping for and what they found difficult or enjoyable.According to the expert, the way to make your customers comfortable during the visit is ______.

A. to promise them the best price

B. to explain your sales plan to them

C. to spend most of your time listening

D. to tell them the advantages of your products