One expert recommends that you make your customers feel comfortable during the visits.You're not trying to sell anything through these meetings,so plan to spend 80 percent of your time listening. Don't try to lead your customers to give responses that you really want to hear.Instead,ask questions that focus on the customers' experience,such as whether they got what they were hoping for and what they found difficult or enjoyable.1.According to the passage,your customers can be very helpful in .A.expanding your businessB.reducing your production costC.selling your products or servicesD.improving your products or services2.In the first paragraph,the author suggested .A.paying a visit to some customersB.finding out sources of informationC.advertising your products or servicesD.carrying out various market researches3.Your customers may feel happy if you .A.take them as your good friendsB.treat their opinions seriouslyC.offer quick responses D.visit them regularly

     If you're looking for ways to improve your products or services,customers can be one of your most valuable sources of information and market research.So why not take it a step further and visit some of them?

    Ideally,you want to do this in person,so you may need to offer your customers something for their time.They may be pleased that you take their opinion seriously,and they may also enjoy getting a chance to help influence your products or services.If your customers are in different places,you could make such visits part of your business travel to get a wider range of responses.

    One expert recommends that you make your customers feel comfortable during the visits.You're not trying to sell anything through these meetings,so plan to spend 80 percent of your time listening.

    Don't try to lead your customers to give responses that you really want to hear.Instead,ask questions that focus on the customers' experience,such as whether they got what they were hoping for and what they found difficult or enjoyable.

1.According to the passage,your customers can be very helpful in             .

A.expanding your business

B.reducing your production cost

C.selling your products or services

D.improving your products or services

2.In the first paragraph,the author suggested           .

A.paying a visit to some customers

B.finding out sources of information

C.advertising your products or services

D.carrying out various market researches

3.Your customers may feel happy if you           .

A.take them as your good friends

B.treat their opinions seriously

C.offer quick responses

D.visit them regularly



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