Smith, My husband and I are regular customers of your restaurant over the past few years. We enjoy your food very much. However, on Saturday, September 27, we had a poor experience. I feel it is important that you be aware of your employees' behavior. We arrived at about 6:45 pm. The waitress seemed to be annoyed. She did not smile or say anything friendly. We thought maybe she was just having a bad day. However, we ordered a hamburger without cheese for our son. When the food came, there was still cheese on it. We told her and her response in a rude tone was "Well, you should have reminded me!" She said, "Just take it off." We couldn't just take it off because the cheese had already melted. We asked a new hamburger. She seemed very annoyed, but did get him a new hamburger. She also did not refill our drinks until we asked. I have enclosed a copy of our bill for your reference. Please contact me at anytime about this issue at (345)333-1234. A response from you will make us more likely to return to your restaurant in the future.1、What does the letter writer think of the food in the restaurant?She and her husband____________________________________________ there very much.2、What should Mr. Smith be aware of according to the letter writer?He should be aware of his___________________________________________.3、What did the waitress look like when they arrived at the restaurant?She seemed to__________________________________________________________.4、What did the letter writer order for their son?A_____________________________________________________________________.5、What is enclosed in the letter?A copy of____________________________________________________.

Dear Mr. Smith, My husband and I are regular customers of your restaurant over the past few years. We enjoy your food very much. However, on Saturday, September 27, we had a poor experience. I feel it is important that you be aware of your employees' behavior. We arrived at about 6:45 pm. The waitress seemed to be annoyed. She did not smile or say anything friendly. We thought maybe she was just having a bad day. However, we ordered a hamburger without cheese for our son. When the food came, there was still cheese on it. We told her and her response in a rude tone was "Well, you should have reminded me!" She said, "Just take it off." We couldn't just take it off because the cheese had already melted. We asked a new hamburger. She seemed very annoyed, but did get him a new hamburger. She also did not refill our drinks until we asked. I have enclosed a copy of our bill for your reference. Please contact me at anytime about this issue at (345)333-1234. A response from you will make us more likely to return to your restaurant in the future.1、What does the letter writer think of the food in the restaurant?She and her husband____________________________________________ there very much.2、What should Mr. Smith be aware of according to the letter writer?He should be aware of his___________________________________________.3、What did the waitress look like when they arrived at the restaurant?She seemed to__________________________________________________________.4、What did the letter writer order for their son?A_____________________________________________________________________.5、What is enclosed in the letter?A copy of____________________________________________________.